Every order is shipped promptly and securely with a USPS tracking number, so you can track it on USPS.com after it leaves my hands. Unfortunately, over the last few years there has been an increase in delayed and missing mail.
If this happens to you, here's what you should do:
1. If your tracking number shows your package as delivered, but you don't have it, wait 24-48 hours for it to show up. Sometimes they scan it in early to meet delivery quotas, but don't actually deliver it until later.
2. If you still don't have it, leave a note in your mailbox with your USPS tracking number and ask your mail carrier where it is. They are the last person to touch your package and the best person to give you its location. This has worked for me 100% of the time.
3. If you and your mail carrier still can't find it, then file a USPS Missing Mail claim to start an investigation. Here is the link:
Scroll down the 3rd option called "Submit a Missing Mail Search Request". Follow the prompts to start the search. They will give you a claim number and follow-up with you via email or phone (whichever option you chose in the form).
Please understand once I place your package in the USPS mail system, I have no control over it. There is no one I can call or any kind of personal customer support offered to me, even though I ship thousands of packages every year.